Job Description
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
* Collaborate across multiple digital channels to personalise each interaction with a customer.
* Enhance the bank's digital capabilities when current technology is not yet ready to support.
* Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
* Support internal stakeholders including sales, operational, and risk management teams to meet client needs and ensure transactions are executed accurately and on time.
* Support teams within business operations such as risk management, compliance, and collections.
* Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
* Meet stakeholder/customer needs through specialist advice and support.
* Perform activities in a timely manner and to a high standard, impacting the role and surrounding roles.
* Lead and supervise a team, guiding and supporting professional development, allocating work, and coordinating resources.
* Demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
* Manage own workload, implement systems and processes, and participate in broader projects.
* Check colleagues' work to meet requirements, provide specialist advice, and support risk management and controls.
* Deliver work in line with rules, regulations, and codes of conduct.
* Build understanding of how teams contribute to broader objectives and develop expertise.
* Make judgements based on experience, evaluate options, and communicate sensitive information effectively.
* Build relationships with stakeholders/customers to identify and address needs.
* Demonstrate Barclays Values: Respect, Integrity, Service, Excellence, Stewardship, and the Barclays Mindset: Empower, Challenge, Drive.
Join us at Barclays
As a Customer Service Advisor, you will make a real difference to our customers, supporting them face-to-face or at local hubs. Whether your background is in customer service, retail, hospitality, or other roles supporting customers, bring your passion and empathy to this role. You will be the friendly face and first point of contact, offering guidance and support.
This role involves working 5 days per week, including some weekends, with a starting salary of £26,500. Benefits include a pension plan, private medical insurance, life insurance, and income protection. With full training and team support, you'll have everything needed to succeed and grow. Join us and build a rewarding career with Barclays.
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