Role Summary
This Workplace experience role combines front-of-house reception duties with operational support for facilities management. The successful candidate will be the first point of contact for visitors and staff, while also playing a key role in maintaining the safety, functionality, and efficiency of the London environment. This position is ideal for someone looking to grow within facilities management while maintaining a strong customer service presence.
Key Responsibilities
Serve as the primary point of contact for all visitors, ensuring a professional and welcoming experience.
Manage switchboard operations, directing calls and messages appropriately.
Maintain a clean, organized, and presentable reception area at all times.
Coordinate meeting room bookings, set-ups, and AV support as required.
Handle incoming and outgoing mail, courier services, and deliveries.
Maintain visitor logs and issue access passes in line with security protocols.
Support internal communications and announcements for campus-wide updates.
Conduct daily walkthroughs of the premises to identify and report maintenance issues.
Assist with coordination of planned and reactive maintenance activities.
Issuing of Security passes - ensuring that the correct data has been recorded and placed on tracker
Conduct weekly security pass audits
Monitor and replenish stock levels of office supplies, cleaning products, and first aid kits.
Support compliance with health & safety regulations, including fire safety checks, risk assessments, and incident reporting.
Liaise with external contractors, vendors, and service providers to ensure timely and quality service delivery.
PPM Schedule Management
Client reporting
Event Management - start to end
PO Management
Assist with space planning, office moves, and minor furniture installations.
Maintain accurate records of maintenance logs, service reports, and compliance documentation.
Support sustainability initiatives and waste management practices across the site