Go back Sherwood Forest Hospitals NHS Foundation Trust
Patient Pathway Coordinator
The closing date is 10 May 2026
The Patient Pathway Co-ordinator is a pivotal role at the heart of patient care, ensuring every individual receives a seamless, timely and compassionate experience from referral through to discharge. Acting as the central point of contact for patients and the dedicated support to an allocated Consultant, this role is instrumental in delivering outstanding service within elective care pathways.
With a proactive and detail-driven approach, the post holder expertly manages appointments, waiting lists and RTT targets, safeguarding timely access to treatment while maintaining exceptional data quality standards. From coordinating clinics and theatre schedules to arranging pre-operative assessments and overseeing correspondence, the Patient Pathway Co-ordinator ensures every stage of the pathway runs efficiently and smoothly.
This role demands outstanding organisational ability, confident communication skills and a strong commitment to patient-centred care. By building trusted relationships with patients, clinicians and support teams, the post holder directly contributes to service excellence, performance achievement and continuous improvement.
For someone who thrives in a fast-paced healthcare environment and takes pride in making a real difference to patient journeys, this is a truly rewarding and impactful opportunity.
Main duties of the job
As the central point of contact for patients and support to an allocated Consultant, responsibilities include:
* Managing appointments, waiting lists and RTT targets
* Coordinating clinics and theatre schedules
* Arranging pre-operative assessments
* Overseeing correspondence
* Ensuring smooth flow of patient pathway from referral to discharge
* Maintaining data quality and reporting
Person Specification
Knowledge
* Computer literate, with high accuracy keyboard use
* Thorough knowledge of healthcare administrative systems and processes
* Knowledge of databases, spreadsheets (e.g., PAS, Excel)
* Experience of using full range of IT/Patient data systems
* Confidentiality and Data Protection
* Health and Safety
* Equality and diversity
* Sound office clerical background
* Knowledge of NHS or service provider in general
Qualifications
* Good general education with GCSE English at grade C or above or equivalent qualification/experience
* Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
* NVQ in Customer Care
* Institute of Health Records & Information Management Diploma (IHRIM)
Further Training
* On the job training
* Experience of managing health & safety issues
* Supervisory training
Experience
* Customer care experience
* Experience of supervising staff
* NHS knowledge and qualification equivalences if necessary
Contractual
* Regular attendance and willingness to work flexible hours as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
£25,760 to £27,476 per annum pro rata
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