The FM Deputy Manager supports the day-to-day management of cleaning and portering operations, ensuring high-quality service delivery across all Birkbeck buildings. This includes overseeing supervisory, cleaning, and portering staff, ensuring compliance with service standards, managing resources effectively, and contributing to workforce planning and development.
Main Duties
1. Service Management and Delivery
o Assist in the management and coordination of cleaning and portering services, ensuring high standards.
o Contributes to service planning and long-term workforce development in collaboration with the Facilities Manager.
o Oversee the implementation of schedules and monitor performance against service delivery targets.
o Monitoring, assigning and managing all cleaning, including periodic deep cleaning and portering requests and ensuring a prompt response.
o Support the procurement and management of contracts.
o Administer and monitor time management systems to improve workforce tracking and reduce inefficiencies
o Supports the Facilities Manager in the management and admin (including internal recharging) related to all internal requests for cleaning & portering services.
1. Team Leadership and Staff Development
o Directly manage FM Supervisors, cleaning and portering staff ensuring the smooth running of daily operations.
o Assist with HR processes, including but not limited to recruitment, induction, absence management and performance appraisals.
o Provide mentoring, support and training to supervisory and frontline staff, ensuring high levels of performance and that mandatory training is completed.
o Maintain up-to-date training records.
o Responsible for ensuring that the Operative team follows Birkbeck's agreed processes and systems including digital tools (where provided) to support effective service delivery.
1. Contract and Resource Management
o Assist in the management of budgets related to cleaning and portering operations.
o Monitor and control stock levels, ensuring the timely replenishment of supplies.
o Identify cost-saving measures while maintaining high-quality service delivery.
1. Compliance and Health & Safety
o Supports full compliance with Health & Safety policies, COSHH regulations, and manual handling procedures etc.
o Assist with risk assessments to maintain a safe working environment.
o Monitor adherence to waste management and recycling initiatives.
Desired Skills and Experience
Managing Staff, building rotas, COSHH, HR etc
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.