Guest Services Manager
Where exceptional service meets a fast-paced, airport-based experience.
About the Role
At Aimbridge Hospitality EMEA, we believe great people create great guest experiences. We’re part of the global Aimbridge Hospitality family, working with world-class brands including Hilton, IHG, Accor and Marriott — and everything in between. Our “people first” approach sits at the heart of everything we do, creating an environment where our teams can thrive and grow.
Located within the Manchester International Airport complex and just moments from all three terminals, our 260-bedroom hotel is a vibrant, high-energy operation, welcoming around 250 check-ins and check-outs every day. No two days are ever the same — and that’s exactly how we like it.
What You’ll Be Doing
As Guest Services Manager, you’ll lead the Guest Services team and set the standard for outstanding service from arrival to departure. You’ll be a visible leader on the floor, ensuring every guest enjoys a seamless, comfortable and memorable stay.
Your role will include:
* Leading and motivating the Guest Services and Front Office teams to deliver exceptional service
* Overseeing front desk operations, reservations, check-ins and check-outs
* Managing guest feedback and resolving issues with confidence, professionalism and care
* Ensuring guest rooms and public areas meet brand and quality standards
* Recruiting, training and developing your team, building capability and engagement
* Managing departmental budgets and performance, using data to drive continuous improvement
* Upholding brand standards and protecting the hotel’s reputation for excellent service
You’ll play a key role in shaping the guest journey and ensuring our hotel consistently delivers a first-class experience.
What We’re Looking For
We’re looking for a confident, people-focused leader who thrives in a fast-paced hotel environment.
You’ll bring:
* Proven experience managing a hotel front office or similar guest-facing operation
* A strong understanding of hotel operations, including reservations, check-in/check-out and service recovery
* Excellent communication and interpersonal skills, with the ability to engage guests and inspire teams
* Strong leadership and organisational skills, with experience recruiting, coaching and motivating teams
* Confidence using hotel systems including PMS, booking engines and CRM tools
* A genuine passion for hospitality and delivering an exceptional guest experience, every time
What We Can Offer You
As part of the Aimbridge Hospitality family, you’ll enjoy access to a competitive and rewarding benefits package, including:
* Industry-leading training and leadership development opportunities
* Hotel discounts across our portfolio, including staff rates and up to 50% off food, beverage and spa
* 24/7 access to our Employee Assistance Programme
* A supportive, inclusive culture where your development really matters
Why Join Aimbridge?
At Aimbridge, our people are at the heart of our success. As a global hospitality leader, we’re committed to creating an inclusive environment where everyone feels valued and supported — offering truly “A Place to Grow.”
If you’re ready to lead from the front and make a real impact on the guest experience, click apply today. We’d love to welcome you to our team and shape the future of hospitality together.