Role: Customer Service Specialist Location: Ashford (Surrey), United Kingdom Contract type: full-time, permanent contract Spectrum Safety Solutions: With approximately 1,400 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments. Det-Tronics: We make the world a better place to live! At Spectrum’s Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies. Position Summary: We’re looking for a Customer Service Specialist, who would be responsible for providing customer service support to customers, Regional Sales Managers and Projects Teams. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and Middle East. Key Responsibilities: Managing all sales order processing including projects, from receipt of inventory, shipping customer orders through to invoicing and reporting of the results. This can include receipt, inventory management, logistics, 3PL day to day management, shipping (includes revenue recognition) Liaise with Regional Sales Managers to resolve queries relating to shipping and invoicing. Liaise with customers on the status of each order with updates as required for customer service metrics To liaise with the Detector Electronics Corporation (DEC) colleagues over technical queries relating to products, orders for products. Liaising with DEC and vendors to ensure customer delivery expectations are met Provide customers with bespoke documents, system generated documents, certificates, manuals and datasheets as and when required Assisting with stock takes, and investigating the discrepancies afterwards Assisting the finance team with audit & invoice queries. Monitor, update and maintain customer portals including uploading documents and updating delivery information Required Qualifications Customer order management and processing experience Ability to deliver excellent customer service Articulate personality with good written and verbal communication ability in English, German language knowledge would be a plus Strong computer skills with a working knowledge of Microsoft applications Numerical accuracy, attention to detail, ability to prioritize and multitasking skills Being able to work independently as well as working effectively in a team Behaviors required are: Positive, enthusiastic attitude with a friendly and approachable personality Flexible to changing priorities Co-operative and collaborative with all team members Self-awareness to modify and choose appropriate behavior to positively influence a situation Benefits: Competitive compensation Professional development opportunities Flexible working arrangements including partial remote work Our commitment to you We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Spectrum Safety Solutions we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity! Join us and make a difference. Apply Now!