This role is responsible for delivering high-quality, patient-focused support within a busy practice environment. The postholder will work collaboratively with the wider team to ensure efficient day-to-day operations, providing a professional and responsive service while maintaining accuracy, confidentiality, and excellent standards of care.
Main duties of the job
Key Responsibilities
Coordinate and manage reception team rotas to ensure seamless daily operations and consistent coverage
Lead regular one-to-one meetings with reception staff, providing guidance, support, and performance feedback
Proactively identify and support training and development needs, helping to build a skilled, confident, and high-performing team
Job summary
This role is responsible for delivering high-quality, patient-focused support within a busy practice environment. The postholder will work collaboratively with the wider team to ensure efficient day-to-day operations, providing a professional and responsive service while maintaining accuracy, confidentiality, and excellent standards of care.
Main duties of the job
Key Responsibilities
1. Coordinate and manage reception team rotas to ensure seamless daily operations and consistent coverage
2. Lead regular one-to-one meetings with reception staff, providing guidance, support, and performance feedback
3. Proactively identify and support training and development needs, helping to build a skilled, confident, and high-performing team
The practice is open Monday to Friday and offers extended hours on a Wednesday evening and one Saturday per month.
This is a full time role and the hours we are looking for are:
Monday - 8:00 - 18:00
Tuesday - Day Off
Wednesday - 8:00 - 16:30
Thursday - 8:00 - 18:00
Friday - 8:00 - 18:00
With the flexibility to cover annual leave, sickness and extended hours as required
About us
Were a patient-focused GP practice that values both high-quality care and a positive working environment. Our team works together to ensure our patients feel supported, heard, and well cared for, while also supporting one another every day.
We take pride in delivering excellent healthcare with professionalism, compassion, and teamwork. We encourage open communication, proactive problem-solving, and a culture where everyones contribution is valued.
Our practice is friendly, approachable, and inclusive. We foster a positive, welcoming atmosphere where colleagues enjoy working together, share knowledge freely, and create a comfortable space for both patients and staff.
Job description
Job responsibilities
As a valued member of our reception team, youll play a key role in keeping our practice running smoothly and ensuring every patient has a positive experience. Your responsibilities may include any of the following, with flexibility depending on practice needs and guidance from the Deputy Practice Manager or Practice Manager:
* Organising and managing rotas to ensure consistent cover and smooth daily operations
* Holding regular one-to-one meetings with reception colleagues to provide support, guidance, and encouragement
* Maintaining up-to-date training records and supporting ongoing professional development for the team
* Monitoring incoming calls and providing coaching to ensure excellent patient communication
* Managing incoming correspondence, including emails and tasks, efficiently and accurately
* Opening and closing the practice, maintaining safety and security in line with practice protocols
* Booking appointments for clinical staff according to practice policy, and assisting patients with their requests both in person and by phone
* Responding to patient enquiries and liaising with other team members or healthcare providers in a friendly and professional manner
* Keeping the reception area, notice boards, and leaflet displays tidy, welcoming, and clutter-free
* Attend and contribute to team / practice meetings as appropriate
* Assist interviewing new reception applicants
* Any duties reasonably requested of you
This role offers a varied and engaging workday where no two days are the same, and every team member makes a real difference to the smooth running of the practice and the experience of our patients.
Person Specification
Experience
Essential
* Experience of working in reception
* Good interpersonal skills
* Excellent communication skills
* Strong IT skills
* Experience of working with the general public
* Ability to work under pressure
Desirable
* Experience of working in a GP practice
* EMIS trained
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Towcester Medical Centre
Address
Link Way
Towcester
Northamptonshire
NN12 6HH
Employer's website
https://www.towcestermedicalcentre.co.uk/ (Opens in a new tab)
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