The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
Right now, we’re looking for an IT Service Manager to join our Digital Technology & Change team. For this role you will ensure multi-sourced partners and group provided services deliver I&C business requirements in accordance with agreed SLA’s. You will be responsible for taking all necessary day to day actions to mitigate IT risk to the I&C business. This role will offer the hybrid working approach, where you will be working in the office (Solihull) 2-3 days per week.
Key responsibilities
1. Operate within all key IT and Risk control frameworks and ensure outsourced partners are able to do the same and are fully aware of I&C expectations.
2. Acts as a point of contact for key business stakeholders in regard to IT services operations and as an interface to outsourced providers to ensure they can meet E.ON requirements.
3. Work with all outsource suppliers on the delivery of service design processes including availability management, capacity management, service request management, service continuity management and service catalogue maintenance.
4. Capture, co-ordinate and document all necessary data sets through appropriate tooling to provide all necess...