Service design lead

Service Design Lead

🏡 Hybrid (Leeds - Twice a month)

💰 Salary up to £85k (depending on experience)


We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team here in Leeds


The team is 22-strong, diverse and genuinely one of the most collaborative groups you could be part of 💗

They’ve built a brilliant reputation in the business for always delivering top-quality work AND they’re led by fantastic, supportive leaders who really champion their people!


What we’re after is someone with a real “roll your sleeves up” attitude, someone who thrives working with others, brings great energy to a team and loves collaborating with personable, motivated colleagues.


It’s a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture.



What you'll be doing

✨ Leading end-to-end service design: You’ll scope, shape and deliver impactful service design across a variety of programmes, guiding projects from early ideation right through to implementation.

✨ You'll be the go-to expert: Trusted by senior stakeholders, you’ll champion user-centred design, cut through ambiguity and bring people on the journey while keeping everyone aligned and bought in.

✨ Drive collaboration & impact: Work hand-in-hand with delivery managers and clients to remove blockers, solve challenges and ensure projects don’t just run smoothly, but also deliver real value.

✨ Shape the future of UCD: From mentoring junior team members to evolving the design strategy and community, you’ll play a big role in pushing forward how they deliver user-centred design.



⭐ What you'll need ⭐

* Extensive experience of service design and UCD approaches - This is a lead role so ideally you'll have been working at that level or ready to take that step up!
* Demonstrated application of service design methods and tools
* Experience coaching, mentoring or managing UCD/design teams
* Familiarity with GDS service standards and assessments, with experience running discoveries and Alphas to GDS service standards



Important bits

💰 Salary up to £85k (dependent on experience)

🏡 Hybrid working: West Yorkshire OR Berkshire (once a week)

📈 Training budget for professional growth

💻 Choice of MacBook or Windows laptop

☑️ Flexible working structure

🧑 Private healthcare



Want to use your service design skills to deliver meaningful change whilst working with a supportive, high-performing team? Apply today!!