Main duties of the job
The ability to multi-task is essential on any reception and the successful applicant will ideally have previous experience of working within General practice. The successful applicant must also have:
* Excellent communication skills, including a good telephone manner.
* Good level of I.T skills and knowledge (experience of System One preferred but not mandatory).
* Ability to work as both part of a team and independently.
* Be available to open/close surgery at appropriate times.
About us
Clifton Lane Surgery is a small but busy practice near the centre of Darlaston.
We encourage a friendly yet professional atmosphere.
We are CQC rated GOOD and strive to deliver a high standard of care to our patient population.
Job responsibilities
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.
Duties and Responsibilities
* Telephone Duties
* Making appointments
* Taking requests for prescriptions
* Giving out results
* Ambulance transport bookings
* Home visit requests
* Deal with general enquiries and complaints
* Contacting other providers
* Reception Duties
* Register new patients and temporary residents
* Greet and direct patients and visitors
* Making appointments
* Handing out prescriptions
* Ensure outstanding queries are explained and handed over to next shift, as necessary
* Respond to needs of doctors and nurses during surgery
* Collect payments from patients for non-NHS services
* Deal with general enquiries and complaints
* Filing
* Pulling medical envelopes when requested by doctors
* Prescriptions
* Dealing with requests for repeat prescriptions
* Raising prescriptions as per Practice protocols
* Dealing with queries relating to repeat prescriptions
* General
* Input and extract information from Practice computer system
* Observe health and safety guidelines at all times
* General housekeeping (e.g. keeping reception and waiting areas tidy)
* Make refreshments for doctors and other team members, participate in washing up
* Any other reasonable duties as necessary
Person Specification
Qualifications
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
* NVQII in Customer Care
* CLAIT Qualification
Experience
* Experience of working with the general public
* Experience of reception work
* Experience of working within General Practice
Skills
* Excellent communication skills (Written and Oral)
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Interpersonal skills
Behaviours
* Smart, polite and confident
* Planning and organising
* Performing under pressure
* Using initiative
* Self motivated
* Flexibility
* Confidentiality
Knowledge
* Knowledge of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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