We are seeking to recruit a temporary Senior Business Support Officer in our busy Environment and Regulatory Services team. You will manage enquiries, and process applications and information in this highly regulated field. The work of the team is varied and fast paced covering Food Hygiene, Infectious Diseases, Noise Pollution, Animal-related Nuisance, Fly Tipping, Pest Control, Health & Safety, Trading Standards and Licensing matters.
The post is part of a Hub that brings together a number of customer facing administration and technical processing teams including Planning and Building Control, Parking, Licensing, and Environmental and Regulatory services.
You will need excellent customer service skills and be confident using your initiative to support the team and meet the needs of our customers. You will be confident to manage data and service or technical information and able to use bespoke IT packages, as well as applications such as Word and Excel.
You will be able to organise your own work to respond to urgent requests within a busy workload. You will manage a high volume of, sometimes sensitive information, scanning and indexing documents for use by both internal and external customers. You will need accuracy and attention to detail to input data reported to authorising and regulatory bodies.
An interest in environment health is desirable as you will work closely with Officers and support the delivery of these services for Sheffield. This is a full time role (37 hours per week) within a busy operational service and is temporary for 2 years to meet service demands.
The Service is located at the Council’s Howden House. The role is a mix of home and office working. This is kept under review in line with Service demands. You will be based at Howden House or our Staniforth road site to meet the needs of the Hub Service. You will be required to provide cover during opening hours and work flexibly to meet the needs of the Service.
We are committed to fairness and social justice and welcome applications from everyone. We value our diverse workforce and aim to work together to make the most of our differences. Under the Disability Confident Scheme, disabled applicants who meet the essential criteria of this job are guaranteed an interview.
For more information about this role, please contact the Team Leader, Fiona Melia
We are investing in our workforce and are promoting opportunities to our under represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with inpaid carer responsibilities to work flexibly.