About Us
John Roe Group is a 3rd generation family owed business with over 57 years’ experience, with over employees across four showrooms in Lincolnshire and Humberside, we offer a professional, supportive and rewarding working environment with genuine opportunities for growth and progression.
We here at Toyota have been accredited with 'Best Employer In Town' showing that we have been recognised as an outstanding employer within our industry.
We are driven by strong Core Values — integrity, teamwork, accountability and a commitment to excellence — and we recognise and reward those who stand out for the right reasons.
We’re looking for a skilled Service Manager to join our team at our Hull site and build a long-term career with us.
What We Are Looking For
1. Previous Service Manager experience in a car dealership environment
2. Proven experience of achieving targets
3. Excellent customer service and people skills
4. Strong leadership and people management ability
5. Ability to work on own initiative with minimal supervision
6. NVQ Level 2 or higher in Customer Service/Business Administration (desirable)
7. Recognised motor industry qualification or equivalent (desirable)
What We Offer
8. Opportunities to grow and develop within the business
9. On-the-job training and support
10. A friendly, welcoming work environment
11. Regular team-building events
12. 22 days holiday (+ Bank Holidays)
13. Staff discount scheme
14. The chance to be part of an award-winning, family-owned group
The Role
We are looking for an experienced Service Manager to lead our Service Department, maximise productivity and profitability, and ensure exceptional customer satisfaction.
What You’ll Be Doing
15. Lead the Service team and uphold Toyota and John Roe standards
16. Manage daily workshop operations and drive key targets
17. Monitor KPIs and improve performance and profitability
18. Ensure processes are followed and customer follow-ups completed
19. Resolve complaints quickly and effectively
20. Oversee recruitment, training, and team development
21. Support apprentice technicians and ongoing technical development
22. Manage valeting team and drivers, including goodwill decisions
23. Ensure all training meets TGB standards and compliance requirements
Core Values
We act with honesty, loyalty and respect. We stay positive and accountable. We aim for continuous improvement and build lasting customer relationships.
If you are motivated, professional and eager to grow within a family-oriented business, we would love to hear from you.
Brand
Toyota