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Job: Store Crew Location: Glasgow Job Type: Permanent, Part-time (16 hours)
Who are we? For over 30 years, we've traveled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we hold. We are Made for Life.
Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and other forms of marginalization.
Role Overview
You put the customer at the heart of everything you do, as the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You are attentive to our customers' needs and will have the opportunity to learn about our products to assist them effectively.
Role Responsibilities
1. Greet and thank customers warmly, ensuring they have a memorable experience.
2. Provide exceptional service, using your knowledge to help customers find suitable products for in-store and multi-channel sales.
3. Process sales, orders, and refunds efficiently at the tills.
4. Assist with deliveries and stock replenishment on the shop floor.
5. Maintain general housekeeping and tidiness of the shop floor and back of house.
6. Stay updated on company activities and promotions.
7. Support floor moves, sale setups, and launches.
8. Adhere to all company policies and GDPR procedures.
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction.
* Show passion and enthusiasm for the brand, embodying our values.
* Align with the company's social and environmental mission, actively contributing where possible.
* Provide a genuine and authentic approach in interactions.
* Act with integrity, demonstrating interest and understanding of others.
* Respect and value team members at all levels.
* Participate actively in team activities and initiatives.
* Use humor appropriately to build relationships and tailor your approach to each customer.
* Promote alternative buying options across our multichannel platform.
* Maintain operational standards across all areas, including deliveries, visual merchandising, health and safety, and stock management.
Experience
* Customer service experience is desirable but not essential.
* Excellent communication and interpersonal skills.
* Positive attitude and proactive approach.
* Ability to work well under pressure.
* Confidence to take initiative and work independently when needed.
* Team-oriented mindset.
* Good time management skills.
Benefits of working with us
* 25 days holiday plus bank holidays.
* Generous monthly discount allowance.
* Perkbox platform for discounts, wellbeing, and more, from day one.
* Access to THRIVE learning system with extensive resources.
* Dental insurance (employee-funded).
* Pension scheme.
* 24/7 EAP support through UNUM/Retail Trust/Fashion Textiles Support.
* Sick pay allowances.
* Sabbatical leave based on service.
* Enhanced family-friendly policies, including maternity leave.
* Refer a friend scheme.
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