Location: Home based Salary: £42,000 - £50,000 per annum, dependant on experience, plus excellent benefits Schedule: Full time, permanent Ready to impact a better future? As an Apprenticeship and Commercial Manager in our Employment, Skills and Training team, you’ll take the lead on delivering high‑quality apprenticeship and commercial programmes that support learners, employers, and partners to achieve meaningful outcomes. You’ll help shape new opportunities, strengthen delivery, and ensure we continue to create impactful solutions that make a positive difference in communities. You’ll play a key role in a growing, fast‑paced area of the business. With new funding streams and continued government focus on skills and training, this is your opportunity to influence the future of our provision and support people to thrive. What you’ll do as an Apprenticeship and Commercial Manager You’ll be entrusted to: Manage resources to deliver Degree Apprenticeships, Apprenticeship programmes, and Commercial Programmes in line with operational, regulatory, compliance, and quality requirements. Manage partner organisations and associates through contract service level agreements to meet operational, and commissioners regulatory, quality and compliance targets. Lead planning and design of apprenticeship and commercial programmes, ensuring they meet employer demand, financial viability, Ofsted standards, and awarding‑body expectations. Oversee safeguarding, Prevent duties, and learner wellbeing. Manage health and safety operations to ensure alignment with Serco’s Safety Management System. Work collaboratively across Employment, Skills and Training to embed a customer‑ and learner‑centred culture. Review monthly performance data, KPIs, and forecasts, ensuring accountability and course delivery against targets. Contribute to growth planning, working with business development colleagues. Support the marketing strategy to ensure course uptake aligns with delivery plans. Identify and manage operational risks across all contracts and courses. Build strong communication channels with colleagues, external partners, and stakeholders. Lead, motivate, and develop your team to deliver great outcomes and strengthen talent pipelines. Does this sound like you? You’ll be a great fit for this role if you have… Experience managing Degree Apprenticeships, Apprenticeship programmes, and Commercial training at a minimum Ofsted Grade 2 standard. A Level 5 Diploma in Education and Training (or equivalent, or working towards). Experience delivering vocational programmes in regulated environments (Ofsted, awarding bodies, etc.). Excellent planning, organisational skills, and the ability to thrive under pressure. A strong commitment to professional development, reflection, and continuous learning. Vetting and checks: A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer Holidays: 25 days plus bank holidays Pension: Up to 6% contributory pension scheme Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a better future, together. Apply today. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.