Salary: £30,000-£35,000
Location : Northampton (On-Site)
Employment Type : Full-Time, Permanent
Are you an experienced 2nd Line Engineer looking to take the next step in your career? Do you enjoy working in a fast-paced MSP environment where no two days are the same? We're looking for a proactive, customer-focused IT professional to join our growing team in Northampton.
About the Role
As a 2nd Line Support Engineer, you'll be responsible for delivering high-quality technical support to a diverse client base. You'll handle escalations from the 1st line team, troubleshoot complex issues, and play a key role in maintaining and improving our clients' IT environments.
Key Responsibilities
Provide 2nd line technical support across Windows, Microsoft 365, networking, and common MSP toolsets
Diagnose and resolve escalated incidents and service requests
Assist with project work, deployments, and system upgrades
Maintain accurate documentation and ticket updates
Collaborate with the wider technical team to deliver exceptional service to clients
Support on-site visits and client-facing work as required
Essential Skills & Experience
Previous experience within an MSP environment
Strong knowledge of Windows Server, Active Directory, and Group Policy
Proficiency with Microsoft 365 administration
Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, routers, switches)
Experience with remote monitoring & management tools
Excellent communication and customer service skills
Ability to manage workload effectively in a busy environment
Desirable Skills
Experience with Azure
Knowledge of backup solutions, firewalls, or virtualization (e.g., Hyper-V/VMware)
Relevant IT certifications such as:
CompTIA certifications
Microsoft AZ-900 (Azure Fundamentals)
Microsoft MS-900 (Microsoft 365 Fundamentals)
What We Offer
Competitive salary of £30-35k
On-site, collaborative working environment
Training and development opportunities
Chance to work with a wide variety of technologies and clients
Supportive team culture within a growing MSP
TPBN1_UKTJ