Head of Existing Clients - Financial Services Or Pensions experience a must.
3 days per week in the office - Rochester (Hybrid)
Immediate Start - 16 Month FTC.
Purpose of the role:
* To provide fixed-term leadership and operational continuity for the Existing Client function during maternity leave, ensuring service standards, client outcomes, regulatory requirements and agreed business priorities are maintained and, where relevant, progressed.
* Significant operational management experience within regulated financial services, preferably pensions advice.
* Ability to manage through others, delegate and prioritise to ensure business strategy is implemented and targets, both quality and quantity, are met.
* Comfortable and confident with process flows and rationale.
* Ability to communicate to key stakeholders to resolve departmental issues and achieve business goals.
* Sufficient pension knowledge to support effective operational decision-making, escalation and implementation of agreed processes.
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