About the role
Please note that the advertised salary for this position is subject to a pending pay award. The final salary will be adjusted in line with the nationally agreed pay award.
We are looking to recruit Childcare Offer Assessors to join the Childcare Unit. This is on temporary a basis to cover maternity leave.
The Childcare Offer Assessor will be required to work as part of the Council’s Childcare Unit to support and implement the Childcare Offer programme in Ceredigion and also on behalf of neighboring authorities – Carmarthenshire, Powys and Pembrokeshire.
The successful candidate will be responsible for processing parent applications and ensuring that all the necessary information has been received which includes analysing parent’s wage slips, self-assessment tax returns etc.
1. You will be required to provide a high-quality service to customers ensuring that the Childcare Offer applications are determined and administered promptly, accurately and in accordance with the guidance.
2. There will be a requirement to administer applications on behalf of four local authorities.
3. The ability to speak Welsh is essential.
On a day to day basis you will:
4. Accurately assess and award the Childcare Offer entitlement to families meeting the eligibility criteria. Support claims and changes of circumstances and notify families accordingly.
5. Deal comprehensively and accurately with customer enquiries whether in writing, by telephone or as required. This will include members of the general public, officials from the Welsh Government or County Council, Childcare Providers and staff from partner agencies as appropriate.
6. To make phone calls to childcare providers, staff, families and other partners to seek information or clarification.
7. Comply strictly with the security and confidentiality requirements in processing applications for the childcare offer.
8. Ensure that you have up-to-date knowledge of the computer systems and changes in legislation in order that you accurately maintain and update relevant systems.
9. Meet agreed performance and accuracy targets and provide a quality service with a high level of customer care.
We are looking to recruit an individual with the following skills:
10. The ability to undertake a range of work tasks to a high standard using already established guidance, procedures and techniques.
11. To have a good standard of practical knowledge and skills in IT in particular the ability to use Microsoft Office Suite and Web-based systems to a high level in order to deal with more involved tasks.
12. Excellent customer care and communication skills both verbal and in writing.
13. Ability to deal with difficult and sometimes irate customers by telephone and personal interview.
14. High level of motivation and enthusiasm.
15. Ability to keep good written records, adopt good administrative systems and keep data.
16. Be able to organise and manage large volumes of work accurately at speed and deliver within given timescales.
We are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.
In exchange for your skills and commitment, we will offer you a range of employee benefits including flexible hours scheme, competitive annual leave allowance and a generous pension contribution scheme. More information about our wide range of employee benefits can be found be found
Hybrid Working: The successful candidate, subject to satisfying our minimum broadband, workspace and information security requirements, can choose whether they work from home or in their contractual work location.
For further information and an informal discussion regarding this post please contact or .
Note:Wereserve the right to extend the application closing date.
What we offer
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Where you'll work
Schools and Culture
We offer appropriate challenge and support to our schools, to help them deliver first class education to all pupils, across the age and ability range. Our primary functions are as follows:
17. School Improvement: Leadership; Support and Challenge, Teaching and Learning; Digital Literacy; Literacy and Numeracy; Welsh in Education
18. Additional Learning Needs: Provision for pupils with Additional Learning Needs, Inclusion; Attendance; Educational Psychology
19. Pupil Wellbeing:Counselling; Welfare; Anti-Bullying, Pupil Voice
20. Education Governance: Data ; Governor Support, Policy support
21. School Admissions
22. Culture: Music Service; Cered; Felinfach Theatre; Museum
23. Infrastructure and Resources: Planning School Places; Modernisation and Twenty First Century Schools Programme; Buildings; Grants
24. Catering: Day Centres; Primary Schools; Residential homes.
25. Childcare Unit: Childcare Sufficiency Assessment; Childcare & Play Grant; Childcare Offer; Out of School (After School Clubs and Holiday Playschemes); Day Nursery, Cylch/Playgroup & Childminder business support and staff training
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