One Stop • Solihull 3037 • Apply by 21-Jun-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, delivering great natural service.
* Encouraging customers to provide feedback via the ‘have your say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying your training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding your store’s performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of your shift for accurate pay.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Occasionally running the shift in the absence of your Shift Leader and Store Manager.
* Following all training to ensure safety and legal compliance.
* If your store has a Post Office Local, your duties will include daily operations of the post office, which requires passing a financial and criminal background check. If these checks fail, the job offer will be withdrawn.
Flexible Working
We welcome discussions about flexible working arrangements to support your life circumstances, whether you’re starting your career, caring for others, nearing retirement, or adapting to parenthood.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.
We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.
We are proud to be accredited Disability Leader Level 3 and are committed to an inclusive and accessible recruitment process. For accessibility support, please click here.
Please Note
We will only consider applicants who have passed the school leaver’s age. For details, click here.
Colleague Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounted health checks at Tesco Pharmacy
* Discounted cash plans through Simply Health
* Exclusive savings with various retailers through Colleague Deals
* Save as you earn scheme
* WeCare support services, including online GP, mental health support, and more
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options to suit your needs
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