We are 4Com, an award-winning, market-leading telecoms company currently experiencing an exciting period of growth.
We are seeking a positive and personable Quality Assurance Administrator to support our Quality & Operations department. The role involves ensuring sales demonstrations booked by Telemarketing meet strict guidelines, organizing the sales diary, and working closely to support the Sales Executives.
As a Quality Assurance Administrator, you will listen to outbound calls made by our Telemarketing team to ensure the quality of demonstrations meets qualification criteria and provide feedback to your manager. You will also ensure all appointments are attended where possible, manage demonstration calls, and reschedule appointments as needed.
Benefits for a Quality Assurance Administrator at 4Com include:
* Competitive salary of £25,000 per annum.
* Future progression opportunities.
* 24 days holiday plus bank holidays (increasing by 1 day each year).
* Refer a friend scheme.
* Vodafone Advantage Discount.
* Monthly targeted draws and incentivized lunches.
* Employee Assistance Programme.
* Cycle to work scheme.
* Company pension scheme.
We are looking for someone who has:
* High attention to detail and organizational skills.
* The ability to be self-motivated and maintain enthusiasm and positivity.
* Previous experience in an office environment performing customer service and administrative duties.
Responsibilities of a Quality Assurance Administrator at 4Com include:
* Managing sales diaries, considering geographical complexities, and handling cancellation calls.
* Assisting with and rescheduling demonstrations following company policies and scripts.
* Handling calls from sales executives regarding demonstrations and information.
* Producing sales statistics for management.
* Completing post-demonstration surveys and providing feedback on appointments.
* Arranging travel and accommodation for sales executives as needed.
* Listening to voice recordings of demonstrations to ensure they meet criteria and reporting non-qualifying bookings.
* Informing management daily of any non-qualifying demonstrations.
* Removing non-qualifying demonstrations from the sales diary and notifying the relevant manager.
* Checking the database for duplicate prospects and assessing whether to proceed with scheduled demonstrations.
About Us
* 4Com Technologies Limited has supplied phone systems to UK businesses for over 25 years and develops innovative products like the globally unique HiHi handset.
* We are a creative, aspirational team dedicated to providing bespoke telephone systems and tailored services.
* We promote a positive, operationally focused, and competitive environment aimed at excellence.
* Our priority is our customers and team members, and we strive to keep our team motivated and happy.
* We seek open, honest, caring, and focused individuals eager to contribute to our fast-paced business.
4Com Technologies Limited is committed to equal opportunity employment. All applicants will be treated fairly, and recruitment will be based on merit, abilities, and qualifications. Feedback requests will be responded to in writing.
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