Appeals Administrator
Inverness
£23,800-£25,000
37.5 hours per week
As part of their growth plans our client is looking for an Administrations Assistant to join their busy appeals team. This role will be a Hybrid role based out of our Dingwall office, just north of Inverness in Scotland.
Position
Key elements of the role will include:
* The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
* Analysing case by case data and collating the relevant written response
* You may also be required to operate a customer service phone line to provide advice on how to appeal
* Able to prioritise tasks, work on own initiative and manage a busy workload
* Required to perform to KPI’s
* Good written communication skills
* Accuracy and attention to detail
* Computer experience is required
Requirements
To be successful, you don’t have to have previous experience, however you do need to demonstrate:
* Great written and verbal communication skills
* Self-motivation and an ability to manage your own workload
* Problem solving and decision-making abilities
* Accuracy and strong attention to detail
* The ability to work quickly and accurately
* Sound IT skills – using Outlook, Excel and Word
Other information
Benefits
* Pension scheme
* Monthly incentives
* 29 days holiday (including bank holidays)
* Ongoing training
* Free On-Site Parking
* Refreshments
* Company Life Assurance Plan
* Smart Casual Dress Code
The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made