Job title: Control Officer
Salary: B3 *GBP*25,584 - *GBP*27,269
Hours: 37 hours full time
Contract: Permanent
Location: Leeds City Council, Civic Hall, Leeds Hybrid working available
Join the Business Support Centre Central Payments team
Are you an enthusiastic individual who thrives in a fast-paced environment? We are looking for someone just like you to join our Central Payments Team, focusing on dealing with processing of invoices and a wide range of payment related queries over the telephone and by email.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our and ambitions.
About you
As a Control Officer, you will bring to the role:
1. A welcoming, enthusiastic, and professional attitude.
2. Good communication skills; particularly verbally via the telephone
3. The ability to work flexibly to support other teams when necessary.
4. Knowledge of GDPR and data protection legislation.
5. Commitment to the Council values.
About the role
6. The BSC is part of the Shared Services function within Leeds City Council.The BSC provides employment, finance and other administration support activities to a wide range of teams and services across the council and over 240 schools, academies, colleges, universities and other external partners. The BSC also includes the council corporate mail, print and records management facility.
7. The Central payment work is fast paced and processes, over 200,000 invoices per year.
8. The team deals with a wide range of payment related enquiries from internal colleagues within the Council, other key external partners and suppliers.
9. The team are responsible for creating and updating a large number of supplier records for the Council and other key external partners and suppliers.
Key Responsibilities:
10. Handle telephone and email enquiries related to payment enquiries.
11. Provide a customer-focused service to Leeds City Council internal colleagues and external organisations, such as schools and academies.
12. Maintain and create supplier records for Leeds City Council and external partners ensuring that the data held is recorded accurately.
13. Maintain knowledge around financial policies and procedures such as Financial Regulations.
14. Prepare invoices for manual processing and authorising high value invoices.
15. Work with high levels of accuracy for tasks such as checking documents and recording numerical and alphabetical information.
What we offer you
We take pride in offering the best employee experience, with benefits including:
16. Challenging and varied work with opportunities for personal development.
17. Training and support in providing great customer service with a focus on financial matters.
18. A great team ethos and a supportive work environment.
19. A competitive salary and annual leave entitlement plus statutory holidays
20. Membership of the West Yorkshire Pension Fund with generous employer contributions
21. Flexible and hybrid working arrangements subject to service requirements
22. A range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Complete the online application form.
Read our guidance for further advice on completing your application.
If you have any queries or would like an informal chat about the role contact Alison Lewis (0113 3784483) or Danielle Hooks (0113 3787870)
Interviews to commence 12th August 2025.
Join us and be a vital part of ensuring the Council can pay their suppliers accurately and promptly.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying.To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least *GBP*38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job purpose
This role is working in the Central Payments Services which is responsible for the payment of invoices received by the Council for the goods and services it buys. We are responsible for checking invoices for accuracy and processing for payment through the councils automated payments and financial management systems, process applications for purchase cards and validating purchase card transactions, follow up on outstanding transaction approvals to ensure payments are made promptly and accurately. We also provide customer service support to suppliers of the Council and the different service areas and council run schools and answering general enquiries.
Responsibilities
23. Working with high levels of accuracy for tasks such as checking documents and recording numerical and alphabetical information.
24. Identifying problems and areas for improvement and offer solutions.
25. Supporting staff and develop new team members.
26. Using own initiative and judgement where appropriate, providing outcomes and solutions for customers from a range of options.
27. Working on your own, manage your own workload and use your initiative to adhere to time scales and deadlines.
28. Ability and experience to carry out administrative duties such as data input, filing, scanning, cash handling, photocopying, mail handling, diary management and supporting meetings.
29. Ability to analyse and collate data and use it to produce reports.
30. Understanding of legal business, financial, audit, confidential and operational requirements of the service, and the impact on its day-to-day work.
31. Working flexibly and moving within service areas working at different locations depending on service demand.
32. Abiding by the Council Equal Opportunities and Health and Safety Policies.
33. Actively participating in training and development activities to ensure up to date knowledge, skills and continuous professional development.
Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.
34. Well-developed interpersonal and communication skills including face-to-face; telephone and written communication skills.
35. Work with, and within multiple teams and contribute to its development with suggestions for new ways of working.
36. Work on your own and use initiative to adhere to timescales and deadlines.
37. Knowledge of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.
38. An understanding of the importance of providing excellent customer service and experience of dealing positively with challenging situations.
Essential Behavioural & other Characteristics
39. Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
40. Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
41. Able to understand and observe Leeds City Council equality and diversity policies.
42. Carry out all duties having regard to an employee responsibility under Health and Safety Policies.
43. Willingness to actively participate in training and development activities.
44. Flexible and adaptable to change to assist other services as required commensurate to grade.
45. Participate in appraisal, training, and development activities.
46. Be aware of and comply with Leeds City Council policies and procedures.
47. Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
48. Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
49. The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
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