Role: Housing & Tenancy Support Officer
Location: Central Nottingham
Hours: Full Time
Salary: £28,340,00 pro rata
Start Date: As soon as possible
Duration: Permanent – will consider Temporary
Our client, a specialist domestic abuse charity is looking for a Housing & Tenancy Support Officer to join their team.
Key Responsibilities:
Provide support to tenants to enable them to build capacity for independent living and recover from crisis.
Provide a person-centred support service, undertake support plans at sign up for property considering safety and immediate needs
Facilitate appropriate signposting and specialist referrals for tenants to other support services.
Visit individuals in their homes to identify any tenancy management issues or additional support needs.
Meeting and interviewing potential suppliers, making recommendations about supplier and contractor allocation with reference to best value
Liaising with landlords and being aware of the detail of tenancy and licence agreements.
Dealing with disputes between landlord/ suppliers/ responsibilities / costs/ procedures etc. gathering evidence, following different organisations’ complaint procedures.
Risk assessing pursuing complaints versus potential outcomes.
Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required.
Adhere to Safeguarding Children and Adult policies, Health & Safety and Equal Opportunities
Uphold the right of women, children and young people who have experienced domestic violence, advocating vigorously for them while offering protective strategies, and appropriate safe services.Requirements:
Professional qualification in a relevant property/housing management discipline OR relevant experience
Experience of supported housing would be useful
Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence
Knowledge and experience of working with local council housing authorities, and housing benefit claims.
Knowledge of housing, welfare and policy relating to DVA
Ability to use Microsoft applications and housing management system
An enhanced DBS clearance is required for this role
A full driver’s licence and access to own vehicle
Please let me know your thoughts.
I look forward to hearing from you.
Kindest regards,
Molly