Retail Insight turns data into action.
Join Retail Insight's global Technology team and lead the automation that powers every colleague's first day, every role change, and every device we manage. You'll take ownership of our JML (Joiner–Mover–Leaver) workflows, modern device management at scale (Windows, macOS), and the analytics that prove it's all working—fast.
Why this role matters
Our people deliver data‑driven products to the world's leading retailers. Your mission is to make their experience secure, seamless, and self‑service by default—from identity to endpoint. If you love turning manual tasks into reliable automation and measuring the gains, you'll feel right at home.
What you'll do
* Own the JML factory: Design and automate end‑to‑end JML processes, integrating identity and EUC provisioning so people have the right access and devices on day one.
* Run zero‑touch at scale: Deploy and optimise Intune Autopilot and Jamf workflows (Windows/macOS), building Zero‑Touch deployment and a resilient compute supply chain.
* Harden identity & access: Implement and tune SSO, SCIM provisioning, Entra ID and Conditional Access to keep users productive and protected.
* Instrument everything: Build reports and dashboards that track performance and velocity (e.g., cycle time, MTTR, CSAT/SLA) and use insights to iterate.
* Integrate HRIS to unlock automation: Connect HRIS data to key service processes so role changes and leavers are accurate, timely, and auditable.
* Manage the asset lifecycle: Keep CMDB, licensing, and software inventories clean and actionable throughout the device lifecycle.
* Automate relentlessly: Script with PowerShell and call REST APIs to remove toil, standardise tasks, and scale best practice.
* Operate with discipline: Use Jira Service Management, Jira/Service Desk, Opsgenie, and Confluence across Incident, Request, Change, and Problem to drive continual improvement.
Our ideal candidate
* Proven experience in End‑User Services/Device Management, including senior or lead-level responsibilities.
* Previous delivery of automated JML workflows, with expertise in Intune Autopilot, Jamf, and Zero‑Touch deployment.
* Demonstrable understanding of identity & access (SSO, SCIM, Entra ID, Conditional Access) and endpoint security across Windows/macOS.
* Skilled in automation & integration: PowerShell, REST APIs, HRIS workflow integration, CMDB/asset lifecycle management.
* Hands‑on experience with Jira Service Management (Jira, Jira SD, Opsgenie, Confluence) and solid grounding in ITIL processes.
Bonus points if you also have;
* Understanding of DEX (Digital Employee/Experience) concepts and tooling.
* Experience using Defender / Intune / Jamf to assist in security incidents.
* Curiosity about applying AI to End‑User Services (e.g., virtual agents, auto‑triage, remediation).
Some of our extras...
Flexible Working – Enjoy a hybrid work model (3 days in the office) with flexibility based on business needs, plus a work from anywhere policy to give you freedom to explore.
Time Off – 25 days annual leave (+ bank holidays), increasing with length of service, plus an extra day off for your birthday We also operate summer hours so you can make the most of the sunshine.
Learning & Development – Access a vast range of courses through our learning platform and benefit from structured career progression plans to support your growth.
Health & Wellbeing – Private Medical Insurance, a healthcare cash plan, and mental health support via. Plus, we'll ensure you have a safe and productive home setup with a workspace assessment.
Giving Back – Take paid volunteer days to support your local community, donate to your chosen charity through salary sacrifice (we'll match it), and make a difference with Give as You Earn.
Extra Perks – A car purchase scheme to make buying a new car easier, plus access to additional benefits through our online platform, including gym discounts.
Plus much more
Be your authentic self - Retail Insight is committed to promoting equal opportunities in employment. All employees and any job applicants will receive equal treatment. We actively seek to create an environment where everyone feels respected, supported, and encouraged to contribute their best work.