Job Description
Retail Supervisor (Barista Experience Required)
We are currently recruiting an experienced and service-focused Retail Supervisor with mandatory barista experience to join our casual workforce, supporting operations across a range of high-profile venues.
This position offers a unique opportunity to work within a flexible, dynamic environment while delivering outstanding customer service and supporting front-line retail teams.
Key Responsibilities
In this supervisory role, you will be responsible for:
* Leading the retail and catering teams to deliver a consistent and high-quality guest experience
* Ensuring effective team communication and operational coordination across shifts
* Resolving customer feedback and service issues in a professional and timely manner
* Overseeing refunds, and financial transactions with accuracy
* Supporting staff performance and morale through proactive engagement
* Maintaining high standards of service during peak trading periods
Candidate Requirements
1. Mandatory barista experience, with the ability to train and support others
2. Strong communication and interpersonal skills
3. Ability to remain composed and efficient under pressure
4. Excellent organisational skills and attention to detai...