Job Title:Customer Service Representative
Company:Reflex Labels
Location:Barwell, UK
Position Type:Full-Time, Permanent
Working Hours:Monday to Friday, 8:30 am to 5:00 pm
About Reflex Group:Established in 2002, Reflex Group is the UK’s largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model.
Role Overview:Reflex Labels is seeking a self-driven and motivatedTrainee Customer Service Representativeto join our team in Barwell. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations.
Key Responsibilities:
* Customer Communication:Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
* Order Management:Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
* Complaint Resolution:Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
* Data Entry & Reporting:Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
* Collaboration:Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.
* Record Keeping:Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.
Required Skills & Experience:
* Strong Communication:Excellent verbal and written communication skills for interacting with customers and colleagues alike.
* Organisational Skills:Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
* Problem-Solving:Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
* Team Player:Ability to work collaboratively within a team and independently take ownership of customer accounts.
Full training will be given.
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