We’re hiring a Service Delivery Manager to bridge the gap between account management and technical teams, helping improve managed services.
This is a non-technical role ideal for someone with strong organisational and communication skills.
Responsibilities
* Ensure delivery teams meet agreed timescales and workloads
* Monitor service performance and highlight risks or issues
* Act as a liaison between customers and internal teams
* Report on SLA performance
* Support continuous improvement across managed services
Skills & Experience
* Experience in service delivery, operations, or service management
* Strong stakeholder and customer communication skills
* Ability to manage multiple priorities across teams
* Confident producing reports and service updates
* Organised, proactive, and process-driven
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