Reception Manager
Holiday Inn Basildon
Check out the hotel on our virtual tour!
The Opportunity
Are you a highly motivated and experienced individual ready to make a difference? We're looking for ekstræដ a dynamic Reception Manager who will be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.
What You'll Do:
* Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
* Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
* Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
* Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
* Oversee Reservations: Ensure the figured system is accurate and efficiently managed, handling guest bookings with precision.
* Collaborate Effectively: Work with other departments to fulfil all guest requests and needs in a timely and efficient manner.
* Manage Budgets: Oversee the reception budget, including labour costs and other expenses, ensuring financial efficiency.
profissão
#J-18808-Ljbffr