Overview
Customer Service Advisor
Hourly rate up to £12.21 per hour
Closing Date - Ongoing
Location: Belper Leisure Centre
Trilogy Active are currently seeking a highly motivated, skilled and professional individual to join their team at Belper Leisure Centre, ensuring that excellent standards of service delivery are maintained. It will be your responsibility to promote a positive image of the Trust at all times. You will drive and deliver the product ensuring the Trilogy brand is at the forefront of all in meeting the aims and objectives of the business.
You will report to the Duty Manager for this role and you will be responsible for the daily operations of the reception. You will act as the first point of contact for customers\' access to Trilogy Leisure services, maintaining the required standards of health and safety, cleanliness and customer care at all times.
Their organisation is committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff to share this commitment. Any offer of employment is subject to satisfactory completion of pre-employment vetting checks, including DBS (depending on post) and references.
It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group, i.e. adults at risk, children, or both.
Responsibilities
* Report to the Duty Manager and be responsible for the daily operations of the reception.
* Act as the first point of contact for customers\' access to Trilogy Leisure services.
* Maintain the required standards of health and safety, cleanliness and customer care at all times.
* Promote a positive image of the Trilogy Trust and ensure the Trilogy brand is at the forefront in meeting the aims and objectives of the business.
Qualifications / Requirements
* Commitment to safeguarding and promoting the welfare of children and vulnerable adults.
* Pre-employment vetting checks, including DBS (depending on post) and references.
* Understanding that it is a criminal offence to apply for roles requiring unsupervised work with protected groups if barred from doing so.
Trilogy Culture
* One Trilogy Team - Working together, respect, open & honest, positive communication
* Encourage Creativity - Support innovation, try new ideas, adopt change
* Be Constructive - Adopt a positive, can-do mindset
* Deliver Excellence - Provide the Customer experience you want to receive
* Promote Wellbeing - Self-care, support others, be active, work/life balance
* Embrace Diversity - Champion Equality, Diversity & Inclusion
If this is you, please apply today. We look forward to you joining Team Trilogy.
Employee Rewards
- Trilogy offers a wide range of employee benefits so come and join them
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