Warehouse Team Manager Nights
Asda CDC Rochdale
22:00 – 06:00
Any 5 from 7
Reporting to the Operations Manager, the individual will be expected to support in ensuring an effective warehouse operation is established and maintained to meet all key performance indicators and exceed customer expectations.
What we offer
1. Generous holiday allowance with the option to buy more.
2. Free parking
3. Retail discounts
4. Pension scheme
5. Healthcare Cash Plan
6. Payroll Giving
7. Shares Scheme
8. Cycle to Work Scheme
9. Wellbeing Portal
10. On Site Gym
Our people are at the core of our business and what makes Wincanton Dedicated Grocery great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.
Key Accountabilities
11. Ensure a proactive approach to Health and Safety
12. Proactively motivate the team to achieve daily and weekly KPIs, ensure deadlines are met and customer expectations exceeded.
13. Provide a responsive and professional service to customers and colleagues, ensuring all escalations are dealt with to a high standard and in a timely manner.
14. Review performance of the team, using regular reviews and development plans.
15. Manage and maintain accurate process flows, work instructions and quality outputs.
16. Ensure that all colleagues are fully trained and inducted, arranging refresher training where required and ensuring the Training Matrix is current.
17. Manage performance, attendance, timekeeping, overtime and sickness levels of individual colleagues, and action as per procedures.
18. Ensure effective communication throughout the operation, communicating planned requirements, providing information on performance, company news and procedures.
19. To undertake such other duties as may be reasonable required for the effective management of the operation.
20. Develop trusted advisor relationships with key stakeholders across the Wincanton Dedicated Grocery business.
21. Foster positive Union relationships.
22. Have some fun & live the values!
Skills and Experience
23. Able to provide and understand the need for a high standard of customer service.
24. A proactive, flexible and “can do” attitude to resolve issues and challenges.
25. Able to manage and motivate a team to achieve results.
26. PC literate and numerate, with a minimum of a basic understanding of Microsoft Office as required.
27. Demonstrate excellent communication skills.
28. Possess a positive attitude and the ability to suggest methods of improvement, being actively involved in improvement techniques.
29. Ability to use IT systems in accordance with training provided.
30. Strong operational knowledge.
31. Flexibility is required regarding shift patterns.