Store Protection Officer – Waitrose
Location: Bath. Payrate: £15.64 per hour. Breaks: unpaid. Guaranteed number of hours per week, permanent location.
Job Overview
Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
* £15.64 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers.
* Full and extensive training will be provided including MAYBO and key focus on customer service.
* Company funded SIA licence renewal.
* Fully supported by the NOC and provided with technology such as body worn camera and incident reporting device.
* Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What We Are Looking For
* Previous security experience.
* SIA license.
* Excellent communication skills at all levels.
* Energy and enthusiasm.
Main Duties
Operations
* Ensure compliance with all policies, relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Engage with National Operations Centre (NOC) and Mitie management, using all technology provided including body cams and mobile devices to aid incident reporting.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively review the published Assignment Instructions, familiarise yourself with any changes and suggest amendments to improve service.
* Comply with Industry and Statutory Legislation; wear a front‑line licence in either Security Guarding or Door Supervision at all times, and complete any additional required courses.
* Work in a systematic, methodical and orderly way.
Training
* Complete all required competency training.
* Undertake training to ensure continuous self‑development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* Renew licence 16 weeks before expiry.
Security and Health & Safety
* Identify and immediately report Health & Safety hazards or potential hazards on site.
* Stay alert to any threats or changes within the work environment to take appropriate action to reduce disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* Call emergency services and Communication Centre to report all incidents.
Benefits
* Virtual GP, financial well‑being assistance through Salary Finance scheme, flexible benefits platform Choices, high‑street discounts via MiDeals platform, cycle‑to‑work scheme.
* Life cover: greater of equivalent annual salary or minimum £10,000.
* Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
* Recognition with Mitie Stars and monthly cash prizes (up to £10,000).
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by law.
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