Job Title: Training and Compliance Lead
Location: Belfast
Duration: Permanent, Full time (37 hours per week)
Hours: Mon-Thu: 8:30-5:00 Fri: 8:30-4:30 Plus one late evening per week until 7:00pm
Salary: £30,000-£34,000 + 6-9% bonus
We're delighted to be supporting our client in recruiting a Training and Compliance Lead to join their dynamic Customer Services Department. If you're passionate about helping people thrive, shaping high quality training, and playing a key role in maintaining operational excellence, this is a fantastic opportunity to take the next step in your career.
In this role, you'll work closely with colleagues across the organisation and with external partners, designing and delivering training that empowers staff to deliver outstanding service. You'll also play a vital part in maintaining compliance standards, supporting operational procedures, and helping to build a confident, capable workforce.
This is an ideal position for someone with hands-on training experience who's ready to broaden their skills, influence positive change, and make a meaningful impact in a regulated environment.
Benefits You'll Love
* "Give as You Earn" charity scheme
* Enhanced contributory pension
* Free life assurance
* Enhanced maternity/paternity leave
* Enhanced sick pay (for qualifying staff)
* 20 days annual leave + 11 bank holidays + up to 5 additional days for long service
* Free onsite parking
* Dedicated health & wellbeing support
* Cycle to Work Scheme
* Annual pay reviews
What You'll Be Doing
You'll play a central role in ensuring staff are trained, supported, and fully equipped to deliver exceptional service in a regulated environment. Your responsibilities will include:
Training Delivery & Development
* Deliver engaging, effective training sessions across all areas of Customer Services, ensuring staff are confident, competent, and compliant in their roles.
* Design, update, and maintain a suite of practical, user-friendly training materials-including presentations, guides, e-learning content, and competency tools.
* Support new starters through structured onboarding programmes, ensuring they receive the knowledge and skills needed to succeed.
* Tailor training approaches to different learning styles, applying adult learning principles to maximise engagement and retention.
Compliance & Operational Support
* Maintain accurate compliance records, including training logs, certification updates, and competency assessments.
* Assist in monitoring adherence to regulatory requirements, internal policies, and operational standards.
* Support the review and improvement of operational procedures, including emergency response protocols and business continuity processes.
* Work collaboratively with internal stakeholders and external contractors to ensure training content is accurate, up to date, and aligned with operational needs.
Staff Development & Engagement
* Champion staff development initiatives, helping to identify skill gaps and support ongoing learning across the team.
* Contribute to performance monitoring activities, offering coaching, feedback, and guidance where needed.
* Promote a positive, supportive learning culture that encourages staff to grow, share ideas, and take ownership of their development.
Team Support & Service Continuity
* Provide flexible support across the Customer Services team to ensure continuity of service during periods of absence or peak demand.
* Build strong working relationships across departments, acting as a trusted point of contact for training and compliance queries.
What You'll Bring
Essential
* 5 GCSEs including English & Maths (Grade C/Level 4+) Minimum 18 months' experience in training delivery, L&D, or instructional design
* Confident presenter with excellent communication and facilitation skills
* Understanding of adult learning principles and compliance requirements
* Strong Microsoft Office skills Highly organised with the ability to manage multiple priorities
Desirable
* Level 3/4 AET, Diploma in Training & Development, or CIPD L&D qualification
* Experience in compliance, audit, or regulated environments
Please Note
Applicants must already have the legal right to work in the country of employment on a permanent basis or with no set end date; visa sponsorship is not available.
About the Employer
Our client is a respected organisation within a regulated industry, known for their commitment to safety, service quality, and operational excellence. They genuinely value their people and work hard to create a friendly, inclusive, and supportive workplace where staff feel empowered and appreciated.
With a strong focus on continuous improvement, they encourage fresh ideas, professional development, and collaborative working. Joining this team means joining a culture where your contribution matters and your growth is supported.
How to Apply
If you wish to apply or would like more information, please email your CV to
If this opportunity isn't quite right for you but you are seeking a new role, we would still welcome your enquiry
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer