About the role
Join our independent housing association with strong local partnerships to deliver high quality housing and support services.
* Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience
* Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service
* Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement
* Take ownership of core performance areas – including lettings, tenancy management, communal space standards, rental income and service charge delivery – ensuring a consistently high standard across all functions
* Ensure CHS proactively responds to anti‑social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships
Hybrid Working Arrangements
The majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.
What you’ll need to succeed
* Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others
* A minimum of two years’ experience delivering and managing a housing service within a social housing environment
* A Chartered Institute of Housing qualification or relevant management qualification desirable but not essential
* Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers
* Confident and customer-focused, with excellent communication, relationship‑building and influencing skills to every interaction
* Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills
* A full UK driving licence, use of a car for work purposes and business insurance
Benefits of working for CHS Group
* Employee discount scheme (retail, leisure, gym membership and fitness equipment)
* Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
* Employee Assistance Programme
* Financial wellbeing hub – access to advice and support from experts, whether you’re budgeting, interested in investing or retirement planning
* Refurbished Tech – access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee
* Cycle to work scheme (salary sacrifice)
* One day off a year to volunteer for a charity of your choice
* 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part‑time staff), depending on length of service
* Holiday purchase scheme – up to 5 days per annum (pro rata for part‑time staff)
* Company sick pay
* 58p per mile business mileage allowance
* Refer a friend scheme (£250)
* Contributory pension scheme, which both you and CHS contribute to
* Enhanced maternity and paternity leave
* Flexible Working Policy
* Full induction
* Comprehensive free training and development opportunities with paid time off
* Free DBS (for relevant posts)
* Free onsite/nearby parking
* Hybrid Working Policy
* Flexitime
Basic DBS Disclosure is required for this position.
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