Are you an experienced Aftersales Manager looking to lead a dedicated team within a reputable dealership?
Our client, an established and award-winning car dealership in Newport, is seeking a professional Aftersales Manager to oversee their small but dynamic workshop and service operations.
This is an excellent opportunity to join a respected business that values quality customer service and operational excellence.
Salary & Benefits
* Starting salary up to £38,000 per annum
* OTE of £45,000 per annum, achievable through hours sold, budget achievement, and customer satisfaction scores
* Company car and CBS scheme included
* Workplace pension scheme
* 20 days holiday allowance plus 8 bank holidays, increasing with service length
* Excellent career development prospects within a well-regarded local business
Responsibilities
* Lead and manage a small team of 4 Vehicle Technicians and 2 Aftersales Advisors to deliver high-quality service
* Oversee day-to-day workshop operations, maximising workshop utilisation and labour sales
* Ensure exceptional customer satisfaction through effective communication and service delivery
* Monitor and achieve sales targets, budgets, and customer service scores as an Aftersales Manager
* Support and develop team members, maintaining a positive and professional work environment
* Support the implementation of policies to enhance operational efficiency and customer experience
Requirements
* Proven experience as an Aftersales Manager or Service Manager within a franchise-approved dealership, preferably within a small to medium-sized operation
* Strong leadership and team management skills
* Excellent organisational and communication abilities
* IT literacy
* Valid UK driving licence with minimal points
* Live within South East Wales or nearby
Interested in advancing your career as an Aftersales Manager with a forward-thinking organisation?
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