Overview
AO Internal applicants MUST apply via Opportunity Marketplace. Please ensure you complete your SKILLS and QUALIFICATIONS via the ?Me? tab/tile on Fusion or by clicking on the application link in the section of the application form titled ?REVIEW SKILLS AND QUALIFICATIONS?. ACTUAL CLOSING DATE: Applications must be received by 22 April 2026 at 11:55PM. Location: East Kilbride Local Office. Hours: 35 hours per week, Permanent. Work Pattern: Monday - Thursday 8.45am - 4.45pm, Friday 8.45am - 4.15pm. Salary: £25,183 - £28,358 per year.
An exciting opportunity has arisen for someone who has excellent customer care and communication skills. The role of Housing Assistant undertakes a wide range of clerical duties including word processing, filing and photocopying and has the added advantage of working within a busy locality housing office, supporting Housing Officers and providing advice to tenants and customers, making a direct impact to the local community and our service users.
You will be required to demonstrate the ability to organise and prioritise your workload, respond to changing priorities and contribute effectively to team goals and projects, as well as demonstrating the necessary skills to use all relevant IT systems and software applications, in particular having a good working knowledge of Microsoft Word and Excel.
Due to the post being in a front line service, the successful candidate should demonstrate a commitment to the principles of customer care along with effective communication and interpersonal skills. Due to the nature of the post, it requires a high level of confidentiality.
The post of Housing Assistant brings opportunities for someone to gain skills and experience in a front line and diverse housing environment and also gives opportunities to progress your career within Housing Services. The role has a variety of responsibilities which bring job satisfaction.
View the Housing Assistant job profile.
Responsibilities
The Housing Assistant undertakes clerical duties and supports Housing Officers, including Word processing, filing and photocopying, responsive service to tenants and customers, and assisting in the delivery of front-line housing services.
Qualifications
* Excellent customer care and communication skills
* Ability to organise and prioritise workload; respond to changing priorities
* Good working knowledge of IT systems; especially Microsoft Word and Excel
* Ability to work as part of a team in a busy locality housing office
* Commitment to confidentiality and professional conduct
Please answer the following questions as part of your application submission; your answers should be uploaded under supporting documents. Please provide evidence of your experience and achievements in the five specific behaviours framework: “Efficient, Flexible, Leading, Working with Others and Performing.” If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.
Apply online - All correspondence will be via your email address. Preferred candidates identified after the selection event process will be required to assist the recruitment team to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.
Canvassing of Elected Members or employees of South Lanarkshire Council directly or indirectly in connection with any appointment shall disqualify the applicant.
Legislation and Disclosures
This post is exempted under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003. Preferred candidates will be required to complete a Level 1 disclosure check prior to a formal offer. See disclosurescotland.co.uk for details. An Overseas Criminal Records Check is required for applicants born outside the UK or who have lived or worked outside the UK for a continuous period in the past 10 years. Applicants must provide evidence; checks must be translated into English and issued by the appropriate authority.
Equal Opportunities and Inclusion: The Council is committed to equality, diversity and inclusion. We welcome applications from all sectors of the community, including under-represented groups. Disability, care-experience, minority ethnic background, military service background, and new Scots are encouraged. We guarantee an interview to disabled applicants who meet the essential criteria. We support armed forces personnel and their families and guarantee an interview to those who meet the essential criteria.
Employee benefits include enrolment in the Local Government Pension Scheme, potential to join the Salary Sacrifice AVC scheme, up to 33 days annual leave plus public holidays, sick pay, family-friendly policies, employee discounts, and a range of wellbeing benefits (Cycle to Work, Physiotherapy, Employee Assistance Program).
PLEASE NOTE: We do not accept CVs in place of the application form. To be considered, please complete the application form; CV submissions will be disregarded.
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