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Technical Support Supervisor - Smoke and Fire Systems, Woking
Client: PRS
Location: Woking, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Technical Service Supervisor
As an experienced Engineer, this is a unique opportunity to take the first step into a management role. Our client is offering this opportunity. The role will include:
* Purpose of the Role: The Smoke Control Department plays a pivotal role in driving the growth and success of the Fire division. This includes providing technical expertise, supporting new enquiries and customers, and identifying opportunities to expand the business through cross-selling and strategic engagement with existing and prospective clients. The role also involves delivering high-quality service through meticulous project management, quoting, and ensuring compliance with safety standards. A good understanding of AOV is essential.
Key areas:
* 1. Business Development: Act as the primary technical support for new enquiries and potential customers. Proactively identify and engage with clients not currently using smoke control services, presenting tailored solutions. Build and maintain strong relationships with existing clients to encourage cross-selling. Conduct market research to identify growth opportunities within the sector.
* 2. Enquiry Handling and Quoting: Manage incoming enquiries related to smoke control systems. Conduct site surveys to assess project requirements and develop accurate, competitive quotations. Prepare detailed proposals for remedial works during maintenance activities.
* 3. Project Management and Delivery: Ensure projects meet high standards, client expectations, and company objectives. Coordinate with internal teams and subcontractors for timely execution. Monitor progress and address issues promptly.
* 4. Compliance and Documentation: Ensure all RAMS are uploaded and assigned correctly. Maintain compliance with health and safety regulations. Oversee quality assurance processes to meet standards.
* 5. Client and Stakeholder Communication: Serve as the main contact for smoke control enquiries and projects. Provide technical advice and support throughout the project lifecycle. Communicate clearly with stakeholders.
* 6. Reporting and Analysis: Track and report division performance metrics. Provide insights and recommendations to senior management.
Key Performance Indicators (KPIs):
* Growth in revenue for the division.
* Conversion rate of enquiries to projects.
* Number of cross-selling opportunities converted.
* Compliance with RAMS and safety standards.
* Customer satisfaction and retention.
Working Conditions:
* Onboarding and training in the office for the first week.
* Hybrid working: predominantly home-based, with site visits and office visits 2-3 times a month. This will be reviewed during probation.
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