Salary: £59,000 - 83,000 per year Requirements: We are looking for a proactive and detail-oriented Business Analyst. We want strong Excel skills for data analysis, manipulation, and basic insight generation. We expect exposure to business analysis concepts such as process mapping, requirements gathering, and user stories. We value awareness of tools such as Jira, Confluence, Visio, or similar. We need logical and analytical thinking. We want confidence to engage in discussions and speak up in group settings. We expect strong attention to detail. We would also value a basic understanding or interest in automation and AI in a business context. Experience working with data beyond Excel, such as reporting tools or SQL, would be nice to have but is not required. Responsibilities: We will work with stakeholders across the business to understand and document current processes and systems. We will support, and where appropriate lead, requirements gathering activities such as workshops, interviews, and process walkthroughs. We will create clear and structured outputs including process maps, requirements documentation, user stories, and gap analyses. We will analyse data to support process understanding and identify trends or inefficiencies. We will contribute to identifying opportunities for improvement, including automation and AI use cases. We will support the delivery of change initiatives across a range of projects. We will collaborate with internal teams and third-party providers to support solution design and implementation. We will actively participate in sessions by asking questions, challenging where appropriate, and contributing ideas. Technologies: AI Confluence CRM Excel Support JIRA SQL More: We are LSL Estate Agency Franchising, part of LSL Property Services, and we are looking for a Business / Systems Analyst to join our Change & Transformation Team. This is a permanent full-time hybrid role based from our Newcastle office. The position is hands-on and varied, with exposure across Finance, Operations, IT, and CRM systems, and it supports transformational projects for our Estate Agency Franchisees across our LSL brands. We are focused on improving business and system processes, introducing new technologies, and exploring automation and AI-driven improvements. Applicants may also note which pronouns they use in their application. last updated 24 week of 2026