Senior 3rd Line Support Engineer - Microsoft Azure
* Previous experience working for a MSP is required
Bristol - Hybrid (twice a month onsite)
Full-time, Permanent
£50K - £60K per year
A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base.
The business is looking for a Senior 3rd Line Support Engineer to join their expert team and play a key role in delivering high-level Microsoft Azure technical support, and helping shape the future of the service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.
Senior 3rd Line Engineer - What You'll Do
* Provide 3rd line/ 4th line support and resolve complex technical issues
* Manage escalated tickets
* Conduct audits, health checks, and contribute to service development
* Collaborate with the Service Desk Manager and technical consultants
Senior Infrastructure Engineer - What You'll Need
1. Previous experience working for a MSP
2. 3+ years in 3rd line support ...