Customer Service Representative
BD, a global medical technology company, is seeking experienced customer service representatives to provide exceptional customer care to both internal and external partners in the healthcare environment. The role requires ensuring tasks are completed efficiently and in line with Service Level Agreements.
Responsibilities
* Collaborate with the team to fulfill daily tasks within specified SLAs.
* Handle inbound and outbound calls to address customer queries professionally.
* Provide responsive and professional email support to internal and external customers.
* Utilise internal system for order processing to ensure accurate and timely customer orders.
* Work closely with the Service Complaints team to address issues promptly.
* Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
* Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.
Preferred Requirements
* Previous experience in a customer‑centric role.
* Confident computer user.
* Strong teamwork skills.
* Excellent interpersonal skills and problem‑solving competence.
* Ability to work independently in a complex environment, prioritise multiple projects and synthesise data.
Location and Compensation
Primary work location: GBR Winnersh - Eskdale Road.
Salary range: £25,000.00 - £38,125.00 GBP annually.
Equal Opportunity Employer
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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