Focus Group in Shoreham-by-Sea is looking for a Technical Support Advisor 2nd Line IT on a 4 month Fixed Term Contract. You will provide advanced technical support, managing cases escalated from 1st line, while ensuring customer satisfaction.
The ideal candidate will have experience in a customer-facing technical support role, with a solid understanding of systems and network infrastructure. Knowledge of the ITIL framework is a plus.
This position offers a salary of up to £40,000.
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