Location & Working Hours
Sheffield – 3 days in the office – 2 days at home
IR35 Status
Inside
Minimum Requirement
* Experience of building leases and building management responsibilities
* Experience of project management
* Experience and ability to effectively use digital CAFM and reporting systems
* Knowledge of AI
* Knowledge of facilities management sector
* Knowledge of leases and delivering services into landlord buildings
* Knowledge of digital CAFM and reporting systems
Role Purpose and Main Duties
The Assistant Workplace Manager is a pivotal position within the Workplace Service Delivery Team, reporting to and supporting the Management of Supplier Performance and Contract Delivery. The three positions are to be based in the North East of England (client buildings located within Manchester, Darlington and Sheffield) but will cover all of the client portfolio of sites based in the North East.
* Support senior management team by monitoring supplier performance using the client IWFM digital reporting tools, managing about‑to‑breach work orders, backlog, PPM compliance and delay approvals
* Capture and resolve customer issues and complaints from client organisations (via Salesforce) or helpdesk, escalating as necessary to workplace managers and wider client directorates for timely action
* Support the management of client supply‑chain partners to ensure service delivery standards and performance meet expected standards, participating in Tier 1 governance meetings with suppliers and client stakeholders
* Work collaboratively with colleagues from other key WSD areas (H&S, Security, Engineering, Sustainability, Social Value and compliance teams) to ensure client delivers required contractual and statutory compliance levels and customer satisfaction
* Track progress and escalating new and emerging operational risks to senior management, maintaining the region’s Operational Risk Register
* Assist senior management with contract management responsibilities by managing contract variations, risk notices and contract notices using Planon and related processes
* Review and update contractual service details for each property through variation/scheduling and commercial processes, ensuring data accuracy in relevant systems
* Support key functions across the region including management of client/contract spend data and maintaining change control registers
* Monitor and update contractual change control registers, ensuring all contract variations, risk notices and other documentation are accurately recorded in the digital repositories
* Assist with audit preparation and tracking progress against agreed actions
* Participate in client supplier self‑audits, tracking progress and remedial work orders logged on the client helpdesk
* Support financial approvals (billable works submissions) across own and wider region to ensure contractual payment requirements are fully met
The Candidate Will Be
* An experienced property and/or workplace service management professional with knowledge of asset management, client management, contract management and customer excellence
* An experienced supplier management background covering all aspects of facilities management (Soft FM, Maintenance and Physical Security services)
* Analytical mind‑set with the ability to assimilate a wide range of data sources to inform decision‑making
* Effective at using data to inform decision‑making to drive value and contractual/statutory compliance
* Excellent interpersonal, communication, presentation and team‑working skills
* Ability to perform under pressure and self‑prioritise to meet milestones and deadlines
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