Overview
Senior Retail Sales Advisor (Key Holder) – Swatch Princes Street Edinburgh
Location: Princes Street 99A, EH2 3AA Edinburgh, United Kingdom
Responsibilities
* Greet and serve all customers providing a fast friendly service
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
* Ensure good knowledge of all functions of watches and other Swatch products
* Provide reliable information to customers in all matters relating to guaranteed and after sales service
* Help display merchandise as directed
* Contribute to the store reaching its monthly sales targets
* Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till
* Maintain/build a general awareness of products and security hot spots
* Follow Company policy and procedures for opening/closing the store
* All transactions to be handled in a responsible and secure way
* Accurate reporting of all administration and stock control
* Collation of sales figures
* Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager
* Ensure the store is kept clean and presentable at all times
* Delegate tasks to colleagues to ensure productivity during peak trade
* Adhere to company policies and regulations
* Attend briefing sessions as directed by your line manager
* Hold briefing sessions in the absence of the Store Manager or Assistant Manager
* Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
* Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
* Be familiar with international customer’s customs and culture
* Attend regular training programmes
* Confidently deliver product knowledge and train colleagues on upcoming collections
* Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
* Be able to deliver good product knowledge to our customers
* As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
* Assist the store management team to lead and inspire your colleagues
Qualifications
* Profile Essential: Passionate to lead, motivate and engage a team
* Driven to improve conversion and ensure the store and team meet KPIs
* Enjoys developing team members, with the ability to provide constructive and positive feedback
* Passionate about providing the highest level of customer experience, leading by example for other team members
* Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements
* Preferred: Previous experience in retail and/or fashion accessories
* Have experience dealing with international customers
* Ability to communicate in multiple languages
* Previous Supervisory experience
Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom
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