Job Description
Job Description
Our Social Infrastructure team are responsible for the promotion and delivery of high standards of customer service & corporate social responsibility, through the development, implementation and management of customer service standards and delivery of community events which support the Company and regional business plans.
Specific Responsibilities
1. Ensure that United Infrastructures HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.
2. Ensure that the United Way of working is complied with and adopted into your daily disciplines.
3. Monitor the induction of Resident Liaison Officer employees in the United Way of working ensuring that the contract delivery processes are complied with and adopted into your daily disciplines.
4. Ensure that the resident liaison team are all consistently using the business work management system and that this standard practice is adhered to at all times. Be recognised as a system Super User.
5. Demonstrate respect, sensitivity and discretion in a public facing role.
6. Continuously look and seek improvements and innovation to ensure we are continuously perceived as the market leaders and the contractor of choice.
7. Lead the planning, preparation and implementation of the resident liaison s...