Beauty Consultant Birmingham - Full Time & Part Time Roles Available
Main Responsibilities
As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.
Customer Service
You put the relationship and the customer experience at the heart of all your actions and you commit to:
* Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
* Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
* Develop a regular clientele and expand local and international customer base by using various tools: preparing and anticipating needs, clienteling, calling, animations.
* Participate in the store's customer satisfaction initiatives and propose action plans.
Sales Development
* Apply the Guerlain selling method.
* Ensure achievement and follow-up of individual and team objectives.
Team and Store Engagement
Be a responsible team member and embody Guerlain's values:
* Foster team spirit and participate in briefings.
* Contribute proactively to the store's operations, respecting retail standards and sales procedures (checkout, merchandising, stock management).
* Maintain proper grooming (uniform, makeup, hair, manicure).
Join a World of Exploration
Guerlain has been exploring, innovating, and sublimating for 190 years in Perfume, Skincare, and Make-up. Our teams are driven by creativity, audacity, and a culture of "why not". We value diversity and are committed to sustainable development, aiming to deliver beauty that respects the planet.
Candidate Profile
Hard Skills
* Innate sense of customer service and excellent interpersonal skills.
* Result-oriented with a taste for challenges and sales.
* Service mindset suited to a luxury environment.
* Ability to listen and advise.
* Knowledge of business management software.
Soft Skills
* Dynamic and empathetic.
* Exemplary in conduct, presentation, and communication.
* Team spirit.
* Respect for confidentiality.
Remuneration & Benefits
We value diversity and offer opportunities to learn through our training programs, along with a competitive salary, excellent benefits, recognition incentives, and brand discounts.
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