Job Description
We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Wembley office on a permanent basis. At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).
The role
As the Staircasing and Resales Consultant, you will lead on the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. Responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners professionally guided through the process.
This is a great opportunity to continuously improve and develop staircasing and resales systems and processes, along with other shared ownership transactions.
Key accountabilities
* Responsible for delivering a seamless and transparent shared ownership sales service – providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to Acquire
* To act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups
* Deal effectively with all administration and documentation relating to staircasing, and resales, storing and retaining legal documentation in line with data protection requirements
* Processing application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are met
* Confidently communicate and liaise with a range of external professionals including solicitors, mortgage brokers, estate agents, surveyors and financial advisors as well as a range of internal stakeholders across the transactions
* Responsible for driving sales through proactive case management, approve RICS valuations ensuring
* the report accurately reflects the current market value
What we look for
* An understanding of shared ownership staircasing and resales
* A Housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leases
* Strong communication and customer service skills
* Ability to carry out multiple tasks and prioritise workload accordingly
* Good relationship building skills with internal and external stakeholders
Benefits
We have some great benefits at SNG, including:
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Chance to buy or sell holiday as part of our flexible benefits package
* 3 additional Wellbeing days and 2 paid volunteering days
* Generous matched pension scheme up to 12% and Life cover at 4x salary
* Enhanced maternity/adoption pay
* Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
* Options for private medical insurance, dental insurance and critical illness cover
* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service