Social Housing – Planned Works: Kitchens & Bathrooms
Are you a customer-focused professional with experience in planned maintenance? We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Dartford. This role is solely focused on our Kitchen and Bathroom refurbishment program, acting as the essential link between our residents and the site delivery team.
As the works are being carried out inside residents' homes, this role requires exceptional empathy, organisation, and a "resident-first" approach to ensure a smooth delivery.
THE OFFER
1. Pay Rate: Competitive Hourly Rate (approx. £22.50 – £23.00 per hour)
2. Sector: Social Housing / Planned Maintenance
3. Focus: Kitchen & Bathroom Refurbishments
4. Requirements: Full UK Driving Licence and access to a vehicle are mandatory.
5. Contract: Long-term Contract / Permanent opportunities available.
THE ROLE (Kitchen & Bathroom Specialist)
You will be the face of the contract, managing the "end-to-end" resident journey from the initial survey through to the final sign-off of their new kitchen or bathroom.
Key Responsibilities:
6. Pre-Start Surveys: Visit residents to introduce the project, explain the disruption levels, and identify any specific needs or vulnerabilities.
7. Choice Management: Assist residents in choosing their kitchen units, worktops, flooring, and bathroom finishes, ensuring all selections are recorded and ordered correctly.
8. Access Coordination: Manage the schedule of works by ensuring residents are home for trades, minimising "no-access" appointments and delays.
9. Conflict Resolution: Handle any on-site queries or complaints regarding the quality or timing of the works, resolving issues before they escalate.
10. Support: Act as the primary point of support for residents while their essential facilities (water/cooking) are temporarily out of use during the refurbishment.
11. Documentation: Ensure all resident satisfaction surveys and property condition records are kept up to date for client reporting.
CANDIDATE REQUIREMENTS
12. Communication: Ability to explain technical work programs in simple, reassuring terms to residents.
13. Mobility: Must drive and have a reliable vehicle for travel between sites in Dartford.
14. Resilience: Comfortable working in a fast-paced construction environment and dealing with high-pressure situations inside residents' homes.
15. Organization: Strong IT skills for logging surveys, choices, and daily site activity.