Overview
Front of house receptionist role at Lodders Solicitors LLP – Cheltenham. This role is the first point of contact for visitors and callers, providing a warm, professional, and efficient welcome. It combines front desk reception, coordination, and facilities support to contribute to a positive client experience and smooth office operations.
Responsibilities
* Operate the main switchboard, answering, directing, screening, and forwarding internal and external calls.
* Provide a warm and professional welcome to clients, visitors, and staff on arrival.
* Manage incoming and outgoing post, including scanning, franking, and timely distribution.
* Coordinate booking and scheduling of meeting rooms, ensure calendar accuracy and assist with visitor and staff parking.
* Arrange catering for meetings or events, accommodating dietary requirements and preferences.
* Deliver high standards of client care and assist with refreshments as required.
* Prepare and maintain meeting rooms throughout the day, keeping them clean and presentable.
* Maintain appearance of external office areas and report maintenance issues promptly; oversee tidiness of the office.
* Monitor stock levels and place orders for stationery, sundry and janitorial supplies.
* Fulfil designated responsibilities as a trained first aider and fire marshal, including participation in drills and alarm testing.
* Witness and sign official documentation in accordance with firm protocols when required.
* Manage office key distribution and uphold security protocols.
* Arrange appropriate cover for the front desk during absence and share relevant internal communications across branches.
* Support the operations director and facilities manager with additional duties as necessary to ensure smooth office running.
Desirable Knowledge, Skills and Experience
* Experience in an office support, administration, or facilities role.
* Strong organisational and multitasking skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and proactively solve problems.
* Familiarity with mail handling, scanning, reception duties, and office supply management.
* Understanding of health and safety responsibilities, including first aid and fire safety.
* Proficiency in Microsoft Office and general office technology.
* Professional and customer-focused approach to tasks.
How to apply
Use the form below to apply. Please include a copy of your CV and a cover letter. We wish you the best of luck!
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