Position: National Hire Desk Controller
Location: Birmingham
Salary: Up to £32,000 per annum (DOE)
About the Role:
We are seeking an experienced and proactive National Hire Desk Controller to join a dynamic Powered Access team in Birmingham. In this key role, youll be responsible for managing and coordinating hire activity on a national scale, ensuring exceptional service delivery across a wide portfolio of customers.
As a National Hire Desk Controller, you'll act as a central point of contact for multiple depots and high-volume accounts, providing professional support from initial enquiry through to off-hire. Youll work closely with transport, operations, and engineering teams across the UK to ensure hire contracts are fulfilled efficiently and to the highest standard.
Key Responsibilities:
1. Manage national hire enquiries via phone and email, ensuring quick and accurate responses.
2. Coordinate hire orders, deliveries, off-hires, breakdowns, and exchanges across multiple locations.
3. Liaise with depots and key internal departments to maintain service consistency nationwide.
4. Build and maintain strong relationships with national account customers, ensuring service expectations are met or exceeded.
5. Accurately maintain records in the hire and CRM systems.
6. Work collaboratively wi...