Overview
Tesco, Edinburgh, Scotland, United Kingdom.
Join to apply for the Tesco Shift Leader - Days - Edinburgh Dundas Express role at Tesco. The shift leader position offers a starting hourly rate and location-based variations, with guaranteed hours and flexible opportunities.
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week; if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows define the times during the week when we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if your available times match closely but not exactly to the advertised times, we’d still love to hear from you.
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Customers are at the heart of everything we do.
As a Shift Leader you’ll oversee store operations on the shop floor, help customers, and lead the team to keep things running smoothly. This is a rewarding role with ongoing challenges as you strive to improve the store for customers, colleagues, and the community every day.
Responsibilities
* Work in a fast-paced retail environment with variety.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations.
* Be there for customers, listening to them and helping them leave with what they came for.
* Look for ways to improve service, including coaching colleagues and giving feedback to the team.
* Guide and support colleagues in-store, ensuring a safe place to work and shop.
* Maintain understanding of store performance and assist managers in delivering actions to improve operations.
* Lead from the front and set a positive example for colleagues.
Please note that you need to be 18 or over to apply for this role.
Availability
Availability windows by day (example times shown in original context):
* Mon: 14:15 to 23:15
* Tue: 14:15 to 23:15
* Thu: 05:30 to 14:30
* Fri: 05:30 to 14:30
* Sat: 05:30 to 13:30
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to meet daily priorities and take regular breaks
* Opening and closing the store and coordinating duty coverage with safety in mind
* Being the go-to person for day-to-day questions in the absence of a manager
* Maintaining a clean, tidy, well-presented store
* Supporting managers to coordinate seasonal, community, and charity events
* Contributing to a positive team atmosphere that is inclusive
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed about communications, changes, or updates
* Staying knowledgeable about store performance and seeking ways to improve operations
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues who provide great service
You will need
* To be a great role model by providing thoughtful customer service
* To build strong, inclusive relationships with colleagues
* To be a clear communicator and keep the team well-informed
* To lead in the store in the absence of the manager
* To be flexible and capable of handling change to serve customers and colleagues
* To motivate the team to deliver beyond expectations
* To be curious and seek ideas to serve customers, communities, and the planet
What’s in it for you?
There are many reasons Tesco is a great place to work, including variety, development opportunities, inclusivity, and wellbeing support.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Flexible working from day one
* Colleague Clubcard benefits and discounts
* Access to wellbeing resources and services
* Life cover and pension with employer contributions
* Flexible benefits to suit you, including discounts and cycle-to-work
* Uniform provided and inclusive policies for life’s moments
* Access to colleague networks and more information on benefits
About Us
Tesco aims to be every customer’s favourite way to shop, and our core purpose is to serve customers, communities, and the planet a little better every day. We are committed to diversity, equity and inclusion and to providing an inclusive recruitment process. We welcome flexible working discussions and strive to be accessible to all applicants. We are proud to be Disability Confident Leader and to offer an accessible recruitment process.
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