Customer Service Agent | Chat-Based Support | FinTech
Bournemouth, England, United Kingdom (On-site)
Customer Service Agent – Chat-Based Support
Location: Bournemouth Town Centre (Hybrid – mostly office-based)
Salary: Up to £33,000 (dependent on experience)
Due to rapid growth we are adding to our team!
Are you passionate about helping people and working with a product you genuinely believe in?
We’re looking for a motivated Customer Service Agent to join a fast-growing accounting software company that’s aiming to take on Xero. This innovative platform is already gaining strong traction in the market, and you’ll play a key role in supporting customers as the business continues to scale.
This is a chat-based support role. You’ll be helping users resolve issues, answering questions, and ensuring they get the most value from the software, all within a collaborative and supportive team environment.
What you’ll be doing:
* Providing high-quality customer support via chat and email
* Troubleshooting issues and guiding users through the software
* Ensuring customers have a positive, seamless experience
* Working closely with the wider team to share feedback and improve processes
What we’re looking for:
* Experience in customer service or customer support (SaaS experience is a bonus)
* Strong written communication skills
* A problem-solving mindset with great attention to detail
* Ability to commute to Bournemouth Town Centre within 45–60 minutes
What’s on offer:
* A team that genuinely believes in the product and values your input
* A commercially savvy yet supportive manager
* The opportunity to be part of an exciting growth story in a competitive market