Job Title: Service Support Officer Location: Hackney, London Directorate: Children and Families Service Responsible to: Service Support Manager Join Us and Make a Real Difference Our client in Hackney is looking for a dedicated, organised, and proactive Service Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough. Key Responsibilities * Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery. * Maintain strict confidentiality in handling sensitive and personal information. * Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders. * Handle and process all incoming and outgoing correspondence promptly and accurately. * Organise, coordinate, and minute meetings as required, distributing agendas and notes accordingly. * Develop and maintain manual and IT-based systems to enhance operational efficiency. * Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures. * Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance. * Contribute to projects, research tasks, and the preparation of management reports and data as needed. * Provide personal assistant support to Group Managers and maintain team diaries and movement boards. * Monitor and order office supplies and equipment, ensuring availability for team members. * Ensure compliance with health and safety standards, council policies, and legislative requirements. * Promote and uphold the Council’s values of equality, diversity, and inclusion in all aspects of work. About You Essential Experience & Knowledge: * Previous experience in a busy administrative role. * Strong organisational and time management skills with the ability to manage multiple tasks simultaneously. * Confident user of Microsoft Office and other IT systems. * Understanding of the key administrative needs of a busy office environment. * Commitment to confidentiality, accuracy, and delivering high-quality support. Desirable: * Experience working within a local authority, especially in children’s social services. * Understanding of the workings of a children’s social work team. Why Join us? Working for Hackney means making a tangible difference in one of London’s most diverse and dynamic boroughs. We’re committed to supporting and developing our staff, offering: * Competitive salary and benefits * Generous holiday entitlement * Professional development and training opportunities * A vibrant, collaborative working culture * Hybrid and flexible working options Ready to Apply? If you’re a motivated individual who thrives in a fast-paced, people-focused environment, we’d love to hear from you. Apply today and be part of a team that's helping to build a safer, more supportive future for Hackney’s children and families. How to Apply: If you're ready to be a part of a service that truly makes a difference, we’d love to hear from you. Please submit your cv’s on CV Library or call (phone number removed)